Tickets
How to assign and manage tickets for your event.
Tickets in Event Vault control what your attendees can access. Use entry tickets for general event admission and session tickets for capacity-controlled sessions that require pre-registration. You can create multiple ticket types to segment your audience and manage access efficiently.
Access tickets vs. paid ticket products
Event Vault has two related but distinct ticketing concepts:
- Access tickets (this page): control what a guest can see and do inside the app. You assign them to guests directly, with no payment involved.
- Ticket products (in Ticketing & Sales): paid tickets that attendees purchase through your registration form, with prices, add-ons, promotion codes, and tax settings. A completed purchase automatically grants the buyer the matching access.
If you are running a free or invitation-only event, you only need access tickets. If you are selling tickets, set up ticket products and let purchases grant access automatically.
Ticket Types
In the Tickets section of the Management Console, you can create ticket categories. Each ticket type has:
- Name: a label for the ticket type (e.g., “General Admission”, “VIP”, “Workshop Pass”).
- Description: optional details about what the ticket includes.
- Capacity Limit: optionally limit how many tickets of this type can be assigned.
- Tier/Access Assignment: assign the ticket type to a sponsor or access tier.
Each ticket type appears as an option when assigning tickets to guests.
Assigning Tickets
- Go to the Tickets section in the Management Console for your event.
- Click ASSIGN TICKETS to open the ticket assignment menu.
- Select or import a CSV file with guest email addresses and specify the ticket type.
Data Format
Format of the CSV file, including headers and example rows.
| Format | Contains |
|---|---|
| String | Guest Email address |
Managing Tickets
- View all assigned tickets and their check-in status in the ticket list.
- Use the Delete icon to remove a ticket from a guest.
- Check in guests using the companion app’s ticket scanner or manually in the console.
