auto_awesome Frequently Asked Questions

Questions? We Have Answers

Everything you need to know about pricing, ticketing, the demo event, and getting your event live with Event Vault.

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Frequently Asked Questions

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Getting started & demo

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Event Vault is an all-in-one event platform: a companion app for iOS and Android, a web management console for organizers, and web publishing widgets, all working together from one place.

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Create a demo event in the console for free, with no credit card required. It is a ready-to-use demo with a fixed title and limited customization, so you can explore every feature as both an organizer and an attendee, with no time limit.

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Almost immediately. You launch on the pre-configured Event Vault app with no development work needed, then configure your content, guests, and branding in the console.

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No. Attendees can use the iOS or Android app, or open the browser-based Guest Portal to access their ticket and digital badge with no download required.

Pricing & billing

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Plans start at €250, with pricing of around €1 per attendee and unlimited organizers and admins. See the Pricing page for the full breakdown of each plan.

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No. Beyond your plan, the only possible cost is your payment processor’s standard rate, and only if you choose to sell tickets. Event Vault adds no fees of its own on ticket sales.

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Instead of a time-limited trial, you can spin up a free demo event and explore at your own pace, with no credit card and no time limit. Demo events have a participant cap to keep things fair.

Ticketing & payments

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Yes. Ticketing is built in and completely optional. You can sell tickets and add-ons with promotion and discount codes through a branded registration form that you can embed on your own website.

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Nothing extra from Event Vault. You only pay your payment processor’s standard transaction rate. There are no additional Event Vault fees on ticket sales.

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Payments run through Stripe Connect and go directly into your own Stripe account. You track your balance and manage payouts to your bank from inside the console.

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No, it is entirely optional. If you handle registration elsewhere, you can import your guest list via CSV or connect your existing system through the API instead.

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Tax is set per product: you choose a tax rate and behavior (inclusive or exclusive) on each ticket and add-on, so the amount charged is always clear and predictable.

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Yes. You can issue full or partial refunds directly from the Orders page, and the order status updates automatically as the refund is processed.

The app & attendee experience

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Browse the schedule, join live Q&A and polls, network and book 1-on-1 meetings, exchange digital business cards, use the social feed and chat, play gamification challenges, navigate venue maps, and receive push notifications.

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Yes. You can customize theme colors, your logo, and the navigation. The Custom plan also offers a full white-label app published under your own name.

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Yes. You can manage multiple events, or multiple clients, from one dashboard with role-based access controls.

Setup, data & integrations

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Import from a CSV file, add guests manually, or connect through the real-time API. If you prefer a hands-off approach, I can handle the full data migration for you.

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Yes. You can embed live schedule, speaker, and sponsor widgets that stay in sync with the console automatically, so there is no double entry.

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Yes. Design and print QR-code badges on any standard printer, linked directly to your ticketing and networking data.

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Yes. You can collect custom registration fields, track visa requirements, and generate invitation letters for attendees who need them.

Support & security

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You get personal, founder-led support, with dedicated support time included in every plan and scaled up on larger plans.

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Yes. You stay in control of your attendee data. See our Privacy Policy and data deletion options for details.

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Event Vault is founder-led, which means you get direct, responsive support from the person who actually builds the product.

Still Have Questions?

Get in touch and I will help you find the right fit, or jump straight into a demo event and see it for yourself.

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Ask Me Anything

Send me your questions about your event type, size, or goals, and I will get back to you personally.

email [email protected] call +31-0612160351
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Create Your Own Demo Event

Sign up and jump into a ready-to-use demo event, explore every feature at your own pace, as both organizer and attendee.

  • check_circle Instant access, no credit card required
  • check_circle Explore all core app and console features
  • check_circle No time limit, take as long as you need
  • check_circle Limited-capacity demo event for fair use
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