Effective Date: 01-01-2024

1. Introduction

This Privacy Policy applies to the services offered by Event Vault ("we," "us," or "our"), encompassing our mobile application, Event Vault ("App"), our website, www.event-vault.com ("Service"), and any white label applications developed for third parties. This document outlines our practices regarding the collection, use, maintenance, and disclosure of information from users ("User" or "you") across all these platforms. Our commitment to protecting your privacy is paramount, whether you're using our branded app or any customized app we've developed for specific events or organizers.

2. Acceptance of Terms

By accessing and using our App, Service, or any white label applications we have developed, you consent to the collection and use of information as described in this Privacy Policy. If you do not agree with our data practices, please do not use our services or those of the white label applications we provide. Your continued use of these services, following any changes to this policy, will be regarded as your acceptance of those changes. We recognize the importance of privacy both in our direct services and in the tailored solutions we offer to third parties, and we strive to uphold the highest standards of data protection across all platforms.

3. Central Contact Information

Name: Event Vault
Address: Markt 45, 2611GR Delft, The Netherlands
Email: info@event-vault.com
Website: https://event-vault.com/
Phone: +31 612160351

4. Information We Collect

We gather various types of information to enhance our service delivery and user experience:

• Personal Identification Information: This includes your name, email address, phone number, and other contact details. We collect this when you register on our App or Service, engage in transactions, or communicate with us directly.
• Event-Related Information: If you're using our App or Service for event participation or organization, we collect details like event preferences, feedback, and any content you generate related to these events.
• Technical and Usage Data: To improve app functionality and website usability, we collect data such as your IP address, device type, browser information, operating system, and usage patterns.
• Cookies and Tracking Data: We use cookies and similar tracking technologies to remember your preferences, understand service usage trends, and provide a more personalized experience.
• Payment Information: For transaction processing, we collect necessary financial data, which is securely handled and may be shared with trusted payment processing partners.

5. How We Collect Information

Information is collected through various methods to ensure our services meet your needs and expectations:

• Direct Input from Users: We collect most information directly from you when you register for an account on our App or Service, fill out forms for event participation, or communicate with us for support or inquiries.
• Automated Technologies: When you visit our website or use our App, we automatically collect data, including usage details, IP addresses, and information through cookies and other tracking technologies. This also extends to interactions with our advertisements or applications on third-party websites linked to this policy.
• Third-Party Sources: Additional information about you may come from external sources such as event organizers using our services, social media platforms (if you link your account with our Service), public databases, marketing partners, and other third parties. These sources help enhance the accuracy and completeness of the information we collect.

We responsibly combine information from various sources, which helps us better understand general user trends and preferences. This approach allows us to enhance our services and tailor them more effectively, without compromising your privacy.

6. Use of Collected Information

The information we collect is used for various purposes:

• Service Enhancement: To provide, maintain, and improve our App and Service, including personalizing user experience and developing new features.
• Customer Support: To communicate with you effectively, respond to your inquiries, and provide customer support.
• Transactions: To process event registrations, purchases, and other transactions facilitated through our App or Service.
• Marketing and Communication: To inform you about updates, promotional offers, and events, unless you opt out of receiving such communications.
• Security and Legal Compliance: To ensure the security of our services, prevent fraud, and comply with legal obligations.
• Analytics and Improvement: To analyze how our services are used and to make informed decisions about product and service enhancements, based on aggregated or anonymized data.
• Feedback and Surveys: To request feedback and conduct surveys to understand your needs and opinions better, aiming to enhance our offerings.

Your information is a crucial part of how we innovate and improve our services, always with a focus on enhancing user experience and maintaining your trust.

7. Sharing of Information

We understand the importance of your privacy. Here's how we handle the sharing of your information:

• With Service Providers: We collaborate with trusted third-party service providers who perform various functions on our behalf. These may include hosting services, customer support, marketing assistance, data analytics, and payment processing. These providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Event Organizers: If you use our App or Service to participate in events, your information, such as your name and contact details, may be shared with event organizers to facilitate your participation. This sharing is crucial for event registration, communication, and coordination purposes.
• Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or a government agency). This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
• Business Transfers: In the event that we are involved in a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.
• With Your Consent: Apart from the scenarios above, you will receive notice when your personal information might be shared with third parties, and you will have an opportunity to choose not to have us share such information.

8. Data Security

We prioritize the security of your personal information. Our protective measures include:

• Encryption: Utilizing industry-standard encryption for data transmission.
• Secure Servers: Storing personal information on secure servers.
• Regular System Updates: Continuously updating our systems to address new security threats.
• Access Control: Limiting access to personal information to authorized personnel only.

Despite these efforts, no digital platform can offer absolute security. We strive to protect your information but cannot guarantee its complete safety against unforeseen breaches. In such events, we are prepared to take appropriate responsive actions, including notifying affected users. We also advise users to maintain good personal security practices, such as using strong passwords and being vigilant against phishing. For any concerns about your data's security, please contact us using the provided contact details.

9. Cookies and Tracking Technologies

Our Service uses cookies to improve functionality, analyze user behavior, and personalize your experience. You have the ability to manage your cookie preferences, which can be modified in your browser settings. Here's a brief overview of the cookie types we use, along with an interface for adjusting your preferences:

• Strictly Necessary Cookies: These are essential for the basic functioning of our website, enabling features like user login and account management. Without these cookies, our website may not operate correctly or provide certain necessary services.
• Performance Cookies: These cookies help us understand how visitors interact with our website, such as which pages are visited most frequently. They are used for analytics purposes and do not identify individual users. This information is invaluable in helping us improve the performance and user experience of our website.
• Targeting Cookies: Used to track users across different websites, these cookies are typically set by our advertising partners. They help create a profile of your interests and show you relevant advertisements on other sites. Note that these cookies do not store personal information directly, but are based on uniquely identifying your browser and internet device.

10. Children’s Privacy

Our Services are not intended for individuals under the age of 13. We do not intentionally collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal data, we will promptly remove it from our systems. Parents or guardians who believe that their child has submitted personal information to us are encouraged to contact us. We will take necessary steps to address the issue promptly.

11. User Rights

You have the right to access, update, or request deletion of your personal data held by us. If you wish to exercise these rights, please reach out to us using the contact information provided. We are committed to responding promptly and facilitating your requests in accordance with applicable laws.

12. Log Data and Error Reporting

In the event of errors within our App, we collect Log Data to aid in troubleshooting and enhancing app performance. This includes

• Device IP Address and Name: To identify the affected devices and geographic trends.
• Operating System Version: Essential for addressing compatibility issues.
• App Configuration Details: Helps pinpoint configuration-specific errors.
• Time and Date of Error Occurrence: Useful for tracking and analyzing error patterns.
• Usage Statistics: Provides context to the error for more effective resolution.

This data is crucial for promptly diagnosing and resolving issues, thereby improving user experience. We ensure this information is handled with strict confidentiality and used solely for app optimization purposes. For any concerns about our data handling practices, please contact us using the provided details.

13. Changes to This Privacy Policy

We're always working on improving our services, and sometimes this means updating this policy. We invite you to check in on the latest version available on our App and website whenever you can. Just look for the 'Effective Date' at the top of the policy to see when it was last updated. Your understanding and awareness help us build a better, more secure service for you!

14. External Links

Our Service may include links to external websites. Please be aware that:

• Independence: These sites operate independently from us and are not under our control.
• Privacy Practices: Their privacy policies may differ from ours. We recommend reviewing their policies if you visit them.
• User Discretion: Our Privacy Policy does not apply to external sites. Exercise caution and protect your personal information when navigating away from our Service.
• No Endorsement: Linking to an external site does not imply our endorsement of its content.

We encourage responsible browsing when you follow external links from our Service.

Contact Us

For questions about this Privacy Policy, please contact us using the provided contact information.

Name: Event Vault
Address: Markt 45, 2611GR Delft, The Netherlands
Email: info@event-vault.com
Website: https://event-vault.com/
Phone: +31 612160351