The chat feature in Event Vault enables real-time support and communication between attendees and event staff.

Using Event Chat

  1. Enable chat for your event in the Management Console settings.
  2. Attendees can access the chat page in the companion app to contact support.
  3. Staff members see support chats in the console and can respond directly.

Managing Support Chats

  • All staff members can view and respond to support chats.
  • Use the context menu (three dots) to mark a conversation as resolved or to block a user if necessary.
  • Resolved chats are hidden from the overview until the guest sends another message.