Chat & Support
How to use and manage event chat for support and engagement.
Event Vault includes a built-in chat system with two purposes: attendee-to-staff support chat for getting help during the event, and attendee networking chat for connecting with other participants.
Enabling Chat
Enable or disable the Chat feature by toggling the Chat menu item in Menu Customization, or by switching the Chat feature flag in Event Settings.
Support Chat
The support chat functions like a built-in help desk for your event:
- Attendees open a private chat conversation to contact event staff directly from the companion app.
- All staff members and moderators can see incoming support chats in the Management Console.
- Reply directly from the console — the guest receives the response in the app in real time.
- Use the context menu (three dots) on any conversation to:
- Mark as Resolved — hides the conversation from the overview until the guest sends another message.
- Block — prevents the user from sending further messages if misuse occurs.
Networking Chat
Attendees can also start direct chats with other attendees they discover in the Guest List. This facilitates networking and connection during the event, allowing attendees to exchange contact details, arrange meetings, or continue conversations started in sessions.
Tip
Limit the number of staff responding to support chats to avoid duplicate responses. Use the block feature to prevent spam or misuse.
Tip
Monitor support chats regularly during your event to ensure attendees get timely help.